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Terms

HILLSHOP
Terms & ConditionsLast updated: 13 November 2026
Welcome to HILLSHOP. These Terms & Conditions govern the use of our website and purchases made through our online store.By accessing our website or placing an order, you agree to these terms. Please read them carefully before making a purchase.
1. About HILLSHOP
HILLSHOP is an online retail store specialising in electronics, smart home products, home gadgets and everyday accessories.Store name: HILLSHOP
:Provide accurate information when placing an order.Use our website only for lawful purposes.Not attempt to damage, disrupt or misuse our website.Not engage in fraudulent purchases or payment activities.Respect our intellectual property and website content.We reserve the right to take appropriate action against fraudulent or abusive use of our services.3. Products and Product InformationWe aim to ensure that all product descriptions, photographs, prices and specifications are accurate and up to date.However:Product images may differ slightly from the actual appearance due to lighting or screen settings.Product specifications are based on information available from the manufacturer or supplier.Product availability may change.Any important product condition, compatibility or limitation will be disclosed in the relevant product listing.If an item is unavailable after an order has been placed, we will contact the customer and arrange an appropriate solution, including a refund where applicable.4. Prices and PaymentsAll product prices will be displayed in euros (€).Applicable taxes and delivery charges will be clearly shown before the customer completes the purchase.We aim to accept payments through:PayPal.Visa.Mastercard.Other supported credit and debit cards through Stripe.Payments are processed securely through the relevant third-party payment providers.HILLSHOP does not intentionally store customers’ complete payment card details.An order is accepted subject to payment authorisation and confirmation.5. Orders and Order ConfirmationAfter placing an order, customers will receive an order confirmation using the email address provided during checkout.Customers are responsible for ensuring that their contact and delivery details are correct.If an order contains an error, please contact us as soon as possible.We reserve the right to cancel an order where there is a legitimate reason, such as suspected fraud, an obvious pricing error or product unavailability. Any payment received for an order that cannot be fulfilled will be refunded as required by law.6. Shipping and DeliveryHILLSHOP offers delivery within Spain and selected European destinations.Shipping costs, available delivery methods and estimated delivery times will be displayed during checkout.Customers should ensure that the delivery address is accurate and complete.We will provide tracking information where supported by the selected delivery service.Delivery estimates are indicative and may be affected by courier delays, weather conditions, public holidays or other circumstances beyond our reasonable control.Any legally required delivery deadlines and remedies for delayed or undelivered orders remain applicable.7. Right of Withdrawal and ReturnsFor most online purchases made by consumers in Spain and the European Union, customers have a legal right to withdraw from their purchase within 14 calendar days of receiving the goods, without needing to provide a reason, subject to legal exceptions.To exercise this right, customers should contact HILLSHOP within the applicable withdrawal period and clearly communicate their decision to return the purchase.Where withdrawal applies:Customers must return the products within the legally required period.Products should be handled with reasonable care.Original packaging and accessories should be included where possible.Return shipping costs may be the customer’s responsibility where legally permitted and properly disclosed before purchase.Refunds will be processed within the legally required timeframe and using the original payment method, subject to applicable law.These conditions do not limit any mandatory consumer rights.8. Faulty Products and Legal GuaranteesAll products sold by HILLSHOP are covered by applicable statutory consumer protection rights.For new consumer goods sold in Spain, the legal guarantee of conformity is generally three years from delivery.If a product is faulty or does not conform to the purchase contract, customers may be entitled to repair, replacement, price reduction or contract termination and refund, as provided by law.Customers should contact us with their order number and a description of the problem.Nothing in these Terms & Conditions excludes or limits mandatory consumer rights.9. Customer SupportWe aim to provide helpful and professional customer support.For questions about products, payments, delivery, returns or orders, customers can contact us through our Contact Us page or by email:Email: [Your business email]Please include your order number when contacting us about an existing purchase.10. Privacy and Personal DataHILLSHOP processes customer information in accordance with applicable data protection laws, including the General Data Protection Regulation (GDPR) and Spanish data protection legislation.Personal information may be used to process orders, arrange deliveries, manage payments, provide customer support and comply with legal obligations.For further information, please read our Privacy Policy.11. Intellectual PropertyAll website content, including logos, branding, text, graphics, images and original designs, belongs to HILLSHOP or is used with appropriate permission.Content may not be copied, reproduced, distributed or used commercially without prior authorisation, except where permitted by law.12. Website AvailabilityWe aim to keep our website available and operating properly.However, temporary interruptions may occur due to maintenance, technical problems or circumstances beyond our control.We will take reasonable steps to restore services when interruptions occur.13. Third-Party ServicesOur website may use third-party services, including payment providers, delivery companies and website hosting services.These providers may operate under their own terms, conditions and privacy policies.HILLSHOP remains responsible for its obligations to customers under applicable consumer law.14. Applicable Law and DisputesThese Terms & Conditions are governed by the applicable laws of Spain and relevant European Union consumer protection legislation.Where a customer qualifies as a consumer, mandatory consumer protections and applicable jurisdiction rules will apply.Customers may also seek assistance from the relevant consumer protection authorities.15. Changes to These TermsHILLSHOP may update these Terms & Conditions to reflect changes in our business, services or legal requirements.The latest version will be published on this page with its updated date.Changes will not remove rights that customers already have under applicable law.16. Contact InformationFor questions regarding these Terms & Conditions, please contact:HILLSHOP Smart Finds. Better Living.Thank you for shopping with us.